Some of your employees may have received an email from us via our vendor, Instamed, saying that their automatic payment agreement has been terminated. If any of your employees received a letter in regard to their automatic payments, please refer them to the banner on our Member Bill Pay Options page for the most up to date information on automatic bill pay status and enrollment. The impacted lines of business are Dental, Medicare, and Individual market.
If members did not receive a letter, no action is needed.
If your employees have any questions about automatic payments, please have them call Customer Care at the number on the back of their member card.
