Online Bill Pay Frequently Asked Questions

Take a Tour (video)Opens a dialog to learn more about online bill pay and invoice improvements.

Employer Groups

  • Existing online bill pay account users do not need to do anything and will continue to have access to view and pay premium bills.
  • Need access? Please complete this request form. Your request will be processed in 3-5 business days.
  • Need access? Please complete this request form. Your request will be processed in 3-5 business days.
  • Any user with access will be able to pay any subgroup.

Brokers

  • Brokers do not initially have access (expected later in 2021).

Employer groups can setup and manage automatic payments when they log in with an employer online account with bill pay access enabled.

Scheduled automatic payments debit from designated account(s) each month on the 1st of each month.


At this time credit card premium payment is not available.


Employer groups can designate multiple people to pay. Users authorized to account the account can pay for any subgroup associated with the account. We cannot yet limit users to access only specific subgroups.

Note: We are not currently able to provide third party billing access for Brokers, but it is expected in 2021


Any users authorized to access bill pay will be able to pay for any subgroup associated with the account. We are unable to restrict access to specific subgroups at this time.

Note: We are not currently able to provide third party billing access for Brokers, but it is expected in 2021


Invoices due in March 2021 will feature:

  • A cleaner, simpler design 
  • Addition of enrollment code 
  • Upgraded summary section, including previous payment info
  • Visual cues for retroactivity
  • Addition of number of contracts and total number of members

And, whether the invoice is via mail or online - the invoice will look the same!


For best results, we recommend using the latest version of Google Chrome.  To pay a bill online, cookies must be enabled in the browser settings.


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