Training Resources
Information Sessions
Many members are not aware of the programs, resources, and tools available to them through Univera Healthcare. We want to help close that gap. That’s why we created the Making the Most of Your Health Plan video below. The video provides an overview of the Univera Healthcare website and mobile app, including the member dashboard. It also highlights important features, tools, and resources available to help members and their families live healthier lives.
Please be sure to use the video that aligns with your organization’s funding arrangement. If you are unsure of which video to use, please reach out to your Univera Healthcare Sales Account Consultant or broker.
Web Enrollment
This course is intended to assist employers with all aspects of web enrollment. Using this course as a resource, the web user will be able to:
- Register for an account/log on
- Recover username/password
- Add or remove a group number
- View member roster
- Enroll a new member
- Add/remove a family member
- Change/cancel/reinstate coverage
- Request member cards
- View recent submissions
- Get help
- View frequently asked questions (FAQs)
Online Bill Pay
This training will guide employers through navigating Online Bill Pay with Univera Healthcare. By completing this course, the web user will become familiar with how to:
- Access online billing
- View invoices
- Pay your bill
- Enroll in autopay
- Pay subgroups with multiple accounts
- Manage paperless settings
