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New Group Bill Pay Features - What You Need To Know

As we shared in October, as a result of the feedback provided by both brokers and employer groups, we’re improving our online bill pay features and invoices, so they are easier to use.

  • In mid-January 2021, we will launch an improved online invoice and payment feature for employer groups.
  • You can take a tour to learn more.
  • There’s also a set of Frequently Asked Questions you can review.

As we get ready to launch these enhancements here are some things you should know.

From mid-December until approximately mid-January:

  • AutoPay will be unavailable for employer groups to support a change in payment processor.
  • Requests for new or added bill pay access will not be available until mid-January. New requests for employer access to our website will continue to be processed normally and only the bill pay access will be delayed until mid-January.
  • Employer groups should continue to pay premium bills using existing options (e.g. mail) until bill pay access is enabled.


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